Prices

All prices quoted are subject to delivery and VAT which will be added at the current rate.  Prices quoted are subject to site of the artwork.  We reserve the right to requote for work where retouching, scanning or artwork amendments are required. No work will commence without client approval being given

Additional Fees may be charged when:

During production you request amendments, additions or deletions. Charges would be based on time and materials at our standard hourly rates.

Changes are made to the job where the style, type or layout have been left to our judgement. Charges would be based on time and materials at our standard hourly rates.

Files supplied contain numerous fonts, over sized photos or complex graphics and take more time than is reasonably expected to process for print.

Files supplied are not to our specifications according to our current artwork guidelines and require additional work prior to being suitable for processing.

Payment

We accept payment by BACS, cheque and all major credit cards.

We are happy to set up accounts for clients wishing to use Exhibit One’s services regularly.  All other terms will be “Payment Prior to Production”.

On high value / custom orders or orders for large bespoke exhibition systems our terms will be 50% with order and 50% prior to delivery

Should work be suspended at the request of, or delayed through any default of, the customer for a period of 30 days, the Company shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.

Ownership of goods or products shall not pass to the Customer until full payment is received.  

Delivery

Delivery is normally via Next Day TNT.

Your purchase will be checked before packing and will leave us in good condition. It will then be fully insured whilst in transit to you. However it is a condition of the insurance contract, and therefore your responsibility to ensure that you, or anyone receiving goods on your behalf, check all goods delivered by carrier before signing for and accepting them. If ANY damage is found, you MUST sign and mark the carriers delivery note as 'damaged' and report to us within 24hrs of delivery.

Delivery Schedule

Approximate turnaround and lead times are shown alongside the individual products on our website. Please also allow for your chosen delivery method.  If a delivery date is very important please contact us first and we will be happy to advise if we can meet your requirements.

We will use our best endeavors to deliver at the time stated but all delivery dates shall be regarded at best as estimates only. As the purchaser you must accept the actual delivery date and we shall not be liable for any losses, costs, damages or expenses suffered by you the purchaser or any other party as a result of any delay in delivery. Especially in cases where third parties i.e. subcontractors or carriers are involved. Neither will any such failure to meet a delivery date constitute a breach of contract on our part.

Returns

Should you not be entirely satisfied with your purchase, returns are at the cost of the client and refunds can only be granted on receipt of undamaged goods which are received in good condition.

Graphics are non-refundable.

Complaints Procedure

We take great pride in the work we produce and have Q of S checks at every stage.  In the unlikely event that you should experience any problem or difficulties then please contact Exhibit One direct.

Hire Equipment

Only use hook Velcro to attach graphics onto the exhibition stands.  Other materials, such as staples, drawing pins and BueTac may damage the material.

Hired equipment will remain the property of Exhibit One at all times and the client is responsible for the safekeeping and maintenance of the equipment in good condition whilst in their possession.

Costs will be incurred if there is evidence of damage to any piece of hired equipment.  The client must notify Exhibit One in writing within 24 hours of the event, any damage to or loss of the equipment.

Materials

Discs, artwork, and other materials owned by the Company and used by it in the production and origination of the whole shall remain its exclusive property.  Such items when supplied by the client shall remain the client’s property.

The Company may reject any paper, discs, artwork or other materials supplied or specified by the customer which appear to be unsuitable.  Additional costs may be incurred if materials are found to be unsuitable during production.

Cancellations

With the exception of all custom manufactured display systems, custom printed items and custom printed graphic panels from artwork supplied by yourselves, or created by our design team, which cannot be cancelled once ordered, you have the right to cancel orders within 7 days of ordering, provided that NO work has been carried out.

Any hardware items to be returned. for any reason (other than faulty items), will be subject to a carriage charge and a 25% restocking charge; providing the goods are in the original packaging and stock condition.

Photographs of work we have produced

As part of our quality control procedures we photograph all display and exhibition systems during final assembly checks. We reserve the right to use any such images on our website and in our printed promotional materials unless you have specifically requested otherwise in writing.

Special Offers/Competition

Prizes and free girfts may vary from images shown on the website. Christmas Hamper available to clients aged 18 years or over only.